Frequently Asked Questions
SHIPPING
How do I know my order has been confirmed?
You will receive an email or SMS confirmation once the order is placed successfully. you can also check status of the orders in “my orders” once you have signed in.
Can I change the delivery address after I’ve placed my order?
For security reasons, delivery address and mobile number cannot be changed once the order has been placed. If you have provided an incorrect address or mobile number. We request you to cancel the order and place a new one with all the correct information
PAYMENT
What are the various modes of payment?
The various modes of payment offered by Kumaran Karp India Private Limited are:
• Net-banking
• Credit cards
• Debit cards
• Wallets
• Net-banking
• Credit cards
• Debit cards
• Wallets
ORDER & RETURN
How can I contact for queries regarding my online orders on kumaran&co?
You Can contact us regarding your online on Kumaran Karp India Private Limited at onlinekumarangroups@gmail.com or you can call us at +91 86680 26252 between Monday to Friday 10.00AM to 5.30PM.
What if the product I received is damaged?
If the product you have received is a damaged product, we request you to call our customer support team immediately for initiating a return for the product. However, please note that any product noticed as "Received in Physically Damaged Condition, Damage upon Delivery" or "Missing Accessories/Items in Box" has to be reported within 24 hours of delivery and without activating the product for it to be eligible for a replacement. Any issues reported after 24 hours or if a product is activated will not be accepted.